Conditions of sale

This document sets out the general terms and conditions, based on which use of the wineclub.merotto.com website is offered to users, for purchases made by this means by Members of the Trade and Consumers.

DEFINITIONS – PARTIES TO THE CONTRACT

Within the scope of these general conditions, the following definitions are valid:

• OWNER: the subject responsible for this website (also the Seller) is Az. Agr. Graziano Merotto.
  Via Scandolera 21 – 31010 Col San Martino – Farra di Soligo (TV), Italy
  Email address of the Owner: merotto@merotto.it
• USER/CLIENT, the individual person or legal entity that purchases the products marketed by the Seller through the website in question. The Client is identified by means of Registering as a User of the Wine Club.
• THE CONDITIONS: the contract set out here below, which governs the relationship between the Owner and the User, and the sale or supply of the products offered by the Owner.

SCOPE OF APPLICATION OF THE CONDITIONS

Browsing the Wine Club website implies acceptance of the Conditions on the part of the User. Should the User not wish to accept these conditions and/or any other note, legal notice or policy published or referred to therein, the User may not browse the website, nor have access to its related services.

The Conditions may be modified at any time.

The Conditions that are applicable are those in force on the date when the purchase order or request for the supply of one or more products is sent to the Owner.

Before browsing the website, the User is required to read the Conditions carefully and print them or save them for future consultation.

The Owner reserves the right to vary, at its discretion and at any time, the graphical interface of the application, its contents and the way they are organised, as well as any other aspect that has to do with the functionality and management of the Wine Club website

ACCESS TO THE WEBSITE

Access to the website is reserved exclusively to Users over 18 years of age. Registration is required, with a username and password. It is not possible to take advantage of the service without opening a user account. The Owner reserves the right to take legal action for any violation or infringement, in the interests of and for the protection of all its consumers. The Client will be asked for the information that is necessary for the delivery and invoicing of the order. Moreover, by accepting these Conditions of sale, the Client exonerates the Owner from any responsibility deriving from issuing incorrect fiscal documents due to errors contained in the information supplied at the time of inserting the order online, as only the Client can be held responsible for their correct insertion. Any User is free to close their account and cease using the service at any time, by sending an email to wineshop@merotto.it

PURCHASE PROCEDURE

Each step, from product choice to submitting the order, is part of the purchase procedure.
The purchase procedure includes the following steps:

• Users are asked to choose the Product desired, so that it appears in their purchase selection, indicating, where possible, the quantity and specific characteristics.
• Users may check their choices, modify them, and add or remove articles.
• Users will be requested to specify their address for invoicing, contact addresses and numbers, and a means of payment of their choice.
• If the purchase calls for the consignment of a Product, it may be necessary for Users to indicate a delivery address.
• During the purchase procedure, Users may, at any time, modify, correct or substitute the information they have provided or cancel the purchase procedure totally without any consequences.

After having supplied all the required information, Users are requested to check their order carefully before proceeding to the checkout.

In order to send in their orders, Users are required to accept these present Terms and use the relevant button or mechanism on this website, thereby committing themselves to paying the agreed price.

SUBMISSION OF THE ORDER

Submission of the order involves the following aspects:

• Submission of the order by the User seals the contract between the parties and places on the User the obligation to pay the price of the Product, taxes, and any other costs or expenses, as specified on the order page.
• In case the Product being purchased requires an active contribution on the part of the User, such as the provision of personal information or data, specifications or particular requests, submission of the order places an obligation on the User to also cooperate accordingly.
• Once an order has been submitted, the User will be sent confirmation of receipt of the order.
• All notifications regarding the purchase procedure described above will be sent to the email address provided by the User for this purpose.

PRICES

During the purchase procedure and before submitting the order, Users will be duly informed of all commissions, taxes and costs (including any delivery charges) that will be charged to them.

The prices on this website:

According to the section that the User is consulting, include all the applicable commissions, taxes and costs, or are indicated as being net of the applicable commissions, taxes and costs.

PROMOTIONS AND DISCOUNTS

The Owner may offer discounts or special promotions for the purchase of its Products. These promotions or discounts are always subject to the requirements and terms and conditions set out in the relevant section of this website.

Promotions and offers are always granted at the sole discretion of the Owner.

Repeated or periodical promotions or discounts do not constitute grounds for any claim or right to similar benefits by the User in the future.

Depending on the case in question, discounts and promotions are valid for a fixed term or until stocks run out. Except where otherwise specified, the time limits of promotions and discounts refer to the time zone of the head office of the Owner, as indicated in the contact details shown above in this document.

MEANS OF PAYMENT

The details regarding accepted means of payment are clearly shown during the purchase procedure. Credit and debit cards are accepted, using the Stripe payment platform.

Certain means of payment require further conditions or involve additional costs. Detailed information is shown in the relevant section of this website.

All payments are managed autonomously by a third-party agency. This website does not therefore collect information regarding the payment – such as credit card numbers – but receives notification once the payment has been successful.

If payment using one of the available means should fail or be refused by the payment service provider, the Owner is not obliged to fulfil the order. Any costs or commissions deriving from failed or refused payment are chargeable to the User.

RETENTION OF TITLE

Until the Owner has received payment of the full purchase price, the User is not entitled to ownership of the Products ordered.

RIGHT OF CANCELLATION OF THE CONTRACT

Right of cancellation must be exercised within no more than 14 working days which, for services, begin from the date when the contract becomes effective, and for goods from the date of delivery of the product(s). To cancel an order, one should send an email to wineshop@merotto.it.

Pursuant to art. 59, letters d) and e) of Italian Legislative Decree no. 206/2005, right of cancellation is excluded for sealed bottles that have been opened after delivery. Right of cancellation is also excluded in the case of the supply of goods that are made to measure or obviously personalised.

LEGAL GUARANTEE – FAULTS IN THE WINES

Advice of problems with the products should be sent by email to wineshop@merotto.it. The Client must – at their own expense – send the defective goods to the Seller, which will examine them and, if the reported problem concerns the product’s organoleptic qualities or flavour, will express a binding decision on whether the fault actually exists. In the case of problems and faults being confirmed, the Seller will arrange for the goods to be substituted or will send the Client a voucher for the price paid for the returned goods.

DELIVERIES

Deliveries will be made to the address indicated by the User and by the means outlined in the order.

At the time of delivery, Users must verify the contents of the package(s) and inform the Seller promptly of any anomalies at the contact addresses shown in this document or as described in the delivery note. The terms of the sale are “Ex-Cellar”.

Delivery can be made in the 50 foreign countries indicated on the website.

Delivery timescales are indicated on this website or during the purchase procedure.

FAILED DELIVERY

The Owner will not be held responsible in any way for possible errors in delivery resulting from mistakes or omissions on the part of the User when completing the purchase order, nor for any damage or delays after consignment to the transporter, if the latter was appointed by the User.

If the goods are not delivered or collected at the pre-established time or within the agreed timeframe, they will be returned to the Owner, which will contact the User to organise a second attempt to deliver or to agree on the further steps to be taken.

If not otherwise specified, any attempt to deliver following the second one will be charged to the User.

COPYRIGHT AND RESPONSIBILITY

Any reproduction of the website’s contents is forbidden, and the User may not upload or share such contents. For any dispute, the competent tribunal is that of the Client. To consult our Privacy Policy https://www.iubenda.com/privacy-policy/53573807 .

RESOLUTION OF DISPUTES

All disputes relating to the validity, execution and interpretation of the present contract will be submitted to the exclusive and binding jurisdiction of the Treviso Law Court.

Should the Client be a Consumer, he or she may also appeal to the competent judicial authorities based on Section 4 of EU Regulation no. 1215/2012, under the conditions set out therein.

In compliance with the provisions of art. 14 of EU Regulation no. 524/2013, the Seller informs you that for disputes between Sellers and Consumers relating to contracts entered into online, the European Commission operates an ODR (Online Dispute Resolution) platform to help consumers and traders resolve their disputes in an extrajudicial manner. The platform can be accessed on: http://ec.europa.eu/odr .

Date of drafting and/or updating of this document: 1st July, 2021.